[EN] Links and file-tracking

Modified on Thu, 23 May 2024 at 11:28 PM

Tracking external links, files and e-mail

Use these settings to determine how external links, file downloads and mailto links should be analyzed by Snoobi.

Note: We recommend these settings not to be changed from the default as changes can have impact on the collected data that we cannot reverse. Contact your Partner or Snoobi support if you want to make changes in this area.


In the Snoobi menu, go to Settings, Advanced Settings, then choose Links files. The following screen is displayed:



Click on the pencil next to Edit in the left top corner to edit these settings.



You can choose how names of links, files and e-mail links are displayed in a report:

  • According to the destination address - the report shows the URL address of the link, the file or the email link

  • According to the link text - the report shows the title given to the link, the file or the email link

  • According to the link name - the report shows the text used as link name (the text inside a href)


You can define or modify the prefix of links, files, and email links. The prefix is shown in the report before the link or file and can help to recognize them. For example: File- or Link-



Cluster enables you to enter a name for the cluster that Snoobi automatically creates for links, files, or email links. If you leave this field blank, no cluster is used in the report.


Excluded domains

This is a list of addresses for which Snoobi will not analyze the link clicks. By default, this list includes a mask for your own website or domains. This will prevent internal links to be seen as external ones. Adapting these has irreversible impact on the data. Contact Snoobi support before changing these settings.


Exceptionally accepted identifiers

This list is an addition to the excluded domains. If you have excluded a particular domain, but still want to analyze a particular page in that domain, enter the address here, for example %company.com/intranet%.


File type:

Here you can add or remove file types that Snoobi analyzes. To add a file type, enter the percentage sign in front of the file type, for example: %eps.

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